FAQs
What type of hair you offer?
We provide Premium Virgin Afro textured Human Hair Extensions!
How long will the hair last?
The expectant life of our hair extensions & wigs depends on the type of care & maintenance the hair will receive, also, how often you wear them.
The hair can be dyed & styled with the use of hot tools.
However, to guarantee the longevity of your hair, avoid damage & dryness, we
highly suggest avoiding using heat or any type of harsh chemicals that will alter the cuticles of the hair.
Please seek professional (colourist) help to dye, bleach the hair.
We highly recommend using a heat protectant before applying any kind of heat to the hair. Try to keep the temperature as low as possible.
Keep in mind that our hair was carefully chosen to be worn in its
natural state to ensure longevity.
Nevertheless, our hair can last up to one year or more with great
care & maintenance.
For more care tips, please refer to our Blog section Click Here
Can the hair be washed?
Yes, you can wash the hair. We suggest co-washing the hair once a week or whenever you feel there is product built up. We recommend washing the hair using alcohol – parabens free shampoo.
It is best to use a deep conditioner on the hair, once a week or anytime you wash the hair, to prevent dryness & breakage.
We advise using your fingers to detangle the hair to preserve &
ensure longevity. If you want to use a tool while detangling the hair, we recommend using a detangling brush. Make sure the hair is wet.
Remember to detangle starting from the ends working your way up to the roots.
Can the hair be dyed or colored?
Yes, the hair is 100% human hair. It can be dyed or colored. We recommend professional (colourist/hairstylist) assistance to get it done.
Can the hair be styled using hot tools?
The hair was selected to be worn in its natural state to ensure
longevity.
Although the hair can be styled using hot tools, to guarantee the durability of your hair, avoid damage & dryness, we highly suggest avoiding using heat or any type of harsh chemicals that will alter the cuticles of the hair.
If using heat when styling, we recommend using a heat protectant before applying any kind of heat to the hair. Also, try to keep the temperature as low as possible.
To protect the hair cuticles & ensure longevity, we suggest using heatless curling methods such as hair rods, bantu knots or overnight braids, to curl the hair extensions or wigs.
What is the processing time frames?
Depending on the items, all orders are processed within 4-15 business days after your order is submitted to us.
How long will it take for shipping?
We utilize Canada Post as our primary shipping carrier. After your payment is verified, your order will be processed and prepared for shipping.
Shipping take place after processing time.
Usually within (for nationwide shipping only):
3-10 business days (standard shipping time) after processing your order.
This delivery time frame is an estimation and it does not include processing time.
The shipping carrier does not guaranty that your package will be delivered on this time frame.
Orders are NOT shipped/processed during the weekends & holidays; it will be followed the next business day.
Shipping may delay due to Covid.
NO SHIPPING TO P.O BOXES.
How many bundles do I need for a full head?
For an average head size, here is our recommendations for a full head:
8 inches - 14 inches: 2 or more bundles required.
16 inches - 22 inches: 3 or more bundles required.
24 inches -28 inches-4 or more bundles required.
How many packs of clip-ins do I need for a full head?
For a small to an average head size, here is our recommendations:
Depending on the look you are aiming for, we suggest two sets for volume & a full look.
1 set will cover half of your head.
2 sets will cover your entire head.
How to measure the length of kinky hair?
To measure the length of the hair, make sure you pull the strands straight.
Afro textured hair is known for shrinkage.
Therefore, follow our Hair length guide to help you choose your lengths accordingly.